Wholefood Farmacy Refund Policy |
Product Return Policy ~11-12-2008 Due to the PERISHABLE nature of Whole Food Farmacy’s products, product returns for a refund, or exchange are UNABLE to be accepted. A Defective product purchased from Whole Food Farmacy may be returned within the first 10 calendar days from the date of receipt for an exchange of a like product. You must obtain a Return Authorization Number within this 10 calendar day period by calling the Order/Return Line at 1-866-661-5011. Whole Food Farmacy will reimburse for the cost of returning the defective product (UPS ground or Parcel Post) upon confirmation of the defective product. The defective product must be returned to Whole Food Farmacy within 14 calendar days of you receiving your Return Authorization Number. All orders cancelled prior to shipping will be assessed a 15% (fifteen percent) cancellation and processing fee. Damaged Products: Sometimes products purchased from Whole Food Farmacy may be damaged en route. If a package has been damaged in shipping “DO NOT OPEN THE PACKAGE”. Since the carrier is responsible for the damage, it is the carrier’s responsibility. In order to make a claim against the carrier, the Distributor must act quickly. If there is uncertainty as to the condition of the product, but suspect it may be damaged, feel free to call the Whole Food Farmacy Order/Return Line for help. Do not return carrier-damaged merchandise to Whole Food Farmacy! Returning damaged items to Whole Food Farmacy will void any claim against the carrier. If there is no visible damage on the outside of the box but, upon opening the package, a Distributor finds that the product has been damaged, call the carrier immediately. Do not open the individual containers. They will arrange an inspection at the premises. Do not destroy or dispose of any packing material or boxes until after inspection. |